Privacy policy and use of cookies

Privacy policy of edevis GmbH

This privacy policy informs users about the nature, scope and purpose of the collection and use of personal data by edevis GmbH. Please read this data protection declaration. You are – as long as you use our website and associated services – bound by it.

edevis GmbH is registered as a limited liability company at the Stuttgart District Court under commercial register number HRB 24826 and has its headquarters at Wilhelm-Haas-Str. 2 70771 Leinfelden-Echterdingen, Germany.

This privacy policy and all related documents contain information on how the data you provide when using the website is collected and used by us (hereinafter referred to as “personal data”). The principle of data economy and data care is important to edevis GmbH. We consider ourselves obliged to protect the integrity and confidentiality of the personal data transmitted to us and to treat it in accordance with the German Federal Data Protection Act and the German Telemedia Act.

We may change this privacy policy at any time without notice. In this case, we will update the “last updated” date accordingly. You should therefore check regularly to ensure that you are up to date with any changes to this privacy policy.

How do we collect personal data?

About our website

  • Website
    In general, we strive not to track you when you visit our website. We do not use services such as Google Analytics, nor cookies in the main website ( or The log files automatically generated at the provider store your IP address and other information, but we do not use them.
  • Personalised customer areas
    When you visit certain personalised areas of our website (e.g. the support portal), we use cookies to collect information about website usage, such as the type and version of browser or operating system you are using. The cookies are not used to store personal data such as your name or address data.
  • Contact form
    If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent.
  • Customer account
    When you create an account at our customer portal, a profile is created with your name, company, email address and phone number, if applicable. You can delete your account at any time. This removes all personal data from the database.
  • Third party content
    It may happen that third-party content, such as videos from YouTube, maps from Google Maps, RSS feeds or graphics from other websites are integrated within this online offer. This always requires that the providers of this content (hereinafter referred to as “third-party providers”) perceive the IP address of the user. Without the IP address, they could not send the content to the browser of the respective user. The IP address is thus necessary for the display of this content. We endeavor to use only such content whose respective providers use the IP address only for the delivery of the content. However, we have no influence if the third-party providers store the IP address, e.g. for statistical purposes. Insofar as this is known to us, we inform the users about it.
  • Use of Google-Maps
    We use the “Google Maps” component of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter “Google”, on our website. Each time the “Google Maps” component is called up, Google sets a cookie in order to process user settings and data when displaying the page on which the “Google Maps” component is integrated. As a rule, this cookie is not deleted by closing the browser, but expires after a certain period of time, unless you manually delete it beforehand. If you do not agree to this processing of your data, you have the option of deactivating the “Google Maps” service and thus preventing the transfer of data to Google. To do this, you must deactivate the Java Script function in your browser. However, we would like to point out that in this case you will not be able to use “Google Maps” or only to a limited extent.
    The use of “Google Maps” and the information obtained via “Google Maps” takes place in accordance with theGoogle terms of use (external link):: and the additional terms and conditions for “Google Maps” (external link):
  • Use of reCAPTCHA 
    In order to protect input forms on our website, we use the “reCAPTCHA” service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter “Google”. The use of this service makes it possible to distinguish whether the corresponding input is of human origin or is misused through automated machine processing. To our knowledge, the referrer URL, the IP address, the behaviour of website visitors, information about the operating system, browser and length of stay, cookies, display instructions and scripts, the user’s input behaviour and mouse movements in the area of the “reCAPTCHA” checkbox are transmitted to “Google”. Google uses the information obtained in this way, among other things, to digitise books and other printed matter and to optimise services such as Google Street View and Google Maps (e.g. house number and street name recognition). The IP address transmitted as part of “reCAPTCHA” will not be merged with other Google data unless you are logged into your Google account at the time of using the “reCAPTCHA” plug-in. If you wish to prevent this transmission and storage of data about you and your behaviour on our website by “Google”, you must log out of “Google” before you visit our site or use the reCAPTCHA plug-in. 
    Die Nutzung des Dienstes „reCAPTCHA“ erlangten Informationen erfolgt gemäß den Google-Nutzungsbedingungen (externer Link):

About our Software-Applications

edevis software applications collect some information in case of software crashes. However, this data is purely application-related and is used for error diagnosis. However, this data is only transmitted to us if you decide to send it to us.

What is the personal data used for?

  • For accessing our support portal, and – in connection with this – managing your user profile. This supports you in making support requests, loading new software versions, or exchanging data with us.
  • To inform you about new products or events or dates that may be relevant to you.

Do we share personal data?

We do not disclose your personal data to third parties without your consent. Disclosure or disclosure without your consent or notification to you will only be made if there are serious reasons such as

  • if this is required by law
  • to defend rights to which we are entitled (e.g. property, trademark or industrial property rights)
  • In circumstances that require immediate action to ensure the safety of our customers or the public

How you can request your personal data

You can request information in writing at the following address:

edevis GmbH
An den Datenschutzbeauftragten
Wilhelm-Haas-Str. 2
70771 Leinfelden-Echterdingen

Please provide the following information so that we can answer your request accurately:

  • Your full name and email address
  • Description of the information you need

To protect our customers, we will take all reasonable steps to verify your identity before providing you with details of any information we hold about you. We aim to respond to such requests within 4 weeks.

Protection of your personal data

We use industry-standard encryption procedures (SSL) to protect your personal data. Our technical options and procedures are – as far as necessary – continuously adapted to the state of the art. You should choose your profile password carefully and keep it safe to protect yourself and us against unauthorised access. Make sure that you are always logged out or close the browser when you end your activity on our portal.

Where is your data stored?

We aim to host as much data and services as possible on our own servers or on dedicated servers positioned in Germany.


What are Cookies?

A cookie is a small text file that is stored on your computer via your web browser when you visit a website. Cookies are used to store certain information and are also only used to store data. Cookies are not used to start harmful operations (for example processes) or to infect your computer.

Which cookies do we use?

Cookies are stored when you visit our website. The cookies come from us and are necessary for certain functions of the website. In particular, the session ID is stored to make browsing the site easier for you.

Questions about our privacy policy should be addressed via our contact form.

Last Update: 4.4.2021