Support Center
Download software updates, activate or manage licenses, start a remote session with our engineers, or open a support ticket. You can find answers to frequently asked questions and detailed instructions in our knowledge base.

Customer Support
Support phone: +49 711 933077-77
Support email: support@edevis.com
*For questions that do not concern our products in active service, please use our contact form here.

FAQ
Our frequently asked questions — answered quickly and easily.
How can I submit a support request?
Click on 'Support - Requests' and describe your concern. Our technical team will get back to you promptly – often on the same working day.
Support - RequestsHow do I activate or deactivate the software if my computer is offline?
If your target computer is not connected to the Internet, it is activated or deactivated via the offline license management.
to the offline license portalHow do I download the DisplayImg software?
You can request the DisplayImg software via the central download page. Simply select the appropriate version and complete the provided form. No account is required. Once your request has been reviewed and approved, you will automatically receive an email containing your personal download link.
Visit the download pageWhat is an RMA and when do I need it?
If you wish to return a device for repair or inspection, you need an RMA number. You will receive this after requesting it via our return form. Please do not send anything without prior agreement.
Go to the return form