Privacy policy and use of cookies

Privacy policy of edevis GmbH

This privacy policy explains users about the nature, scope and purpose of the collection and use of personal data by edevis GmbH. Please note this privacy policy. You are bound to it as long as you use our website and related services.

The edevis GmbH is registered as a limited liability company under the commercial register number HRB 24826 at the district court of Stuttgart and is headquartered in Handwerkstr. 55, 70565 Stuttgart, Germany.

This privacy policy and all referring documents contain information about how the data provided by you for the use of the website are collected and used by us (these are referred to below as "personal data".) Edevis GmbH follows the principle of data economy. We consider it our duty to protect the integrity and confidentiality of the personal information transmitted to us and to treat it in accordance with the German Federal Data Protection Act and the Telemedia Act.

We may change this Privacy Policy at any time without notice. In this case we will update the date of the "last update" accordingly. You should therefore regularly check that you are up to date with any changes to this Privacy Policy.

How do we collect personal information

Using our website
  • Website
    In general, we intend not to track you when visiting our website. We do not use services such as Google Analytics, nor cookies in the main website ( or The automated log-files generated by the provider store your IP address and other information that we do not use.
  • Personalized customer area
    When you visit certain, personalized areas of our website (such as the Support Portal), we use cookies to collect information about your website usage, such as the type and version of the browser or operating system you are using. The cookies are not used to store personal data such as your name or address data.
  • Contact form
    If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent.
  • Account
    If you create an account on our customer portal, a profile with your name, company, email address and, if necessary, phone number will be created. You can delete your account at any time. This removes all personal data from the database.
  • Thirdparty contents
    It may happen that content from third parties, such as videos from YouTube, maps from Google Maps, RSS feeds or graphics from other websites are included in this online offer. This always presupposes that the providers of this content (hereinafter referred to as "third party provider") perceive the IP address of the users. Because without the IP address, they could not send the content to the browser of each user. The IP address is therefore required for the presentation of this content. We endeavor to use only content whose respective providers use the IP address solely for the delivery of the content. However, we do not have any influence on this if the third parties provide the IP address e.g. save for statistical purposes. As far as we know, we will inform users about it.
  • Usage of Google-Maps
    We use the "Google Maps" component of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 USA, "Google", on our site. Each time Google Maps is called, Google sets a cookie to process user settings and data when viewing the page that has the Google Maps component integrated. This cookie is usually not deleted by closing the browser, but will expire after a certain amount of time unless it is manually deleted by you. If you disagree with the processing of your data, you may disable the "Google Maps" service and prevent the transmission of data to Google in this way. To do this, you must disable the Java Script feature in your browser. Please be aware that in this case you will not be able to use "Google Maps", or only to a limited extent.
    The use of "Google Maps" and the information obtained via "Google Maps" is carried out according to the
    Google Terms of Use (external link):
    as well as the additional terms and conditions for "Google Maps" (external link):
    To protect entry forms on our site, we use the service "reCAPTCHA" of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 USA, hereafter "Google". Through the use of this service, it can be distinguished whether the corresponding input is of human origin or abused by automated machine processing. To our knowledge, the referrer URL, the IP address, the behavior of the website visitors, information about the operating system, browser and duration, cookies, presentation instructions and scripts, the input behavior of the user and mouse movements in the "reCAPTCHA" checkbox to "Google " transfer. Among other things, Google uses this information to digitize books and other printed matter, as well as to optimize services such as Google Street View and Google Maps (eg house number and street name recognition). The IP address submitted as part of "reCAPTCHA" will not be merged with any other data provided by Google unless you are logged in to your Google Account at the time you use the "reCAPTCHA" plug-in. If you want to prevent this transmission and storage of data about you and your behavior on our website by "Google", you must log out of "Google" before you visit our site or use the reCAPTCHA plug-in.
    The use of the service "reCAPTCHA" obtained information is in accordance with the Google Terms of Use (external link):
Software applications

edevis software applications collect some information in case of software crashes. However, these data are purely application-related and are used for fault diagnosis. However, this information will only be transferred to us if you choose to submit it to us.

What is the personal data used for?

  • To access our support portal and, associated with it, to manage your user profile. This will assist you in getting support requests, loading new software versions, or sharing data with us.
  • To let you know about new products or events or events that may be relevant to you.

Do we share personal information?

We will not share your personal information with third parties without your consent. Disclosure or disclosure without your consent or notice to you will only be given if there are serious causes, such as:.

  • if required by law
  • to defend our rights (such as property rights or trademark rights)
  • in circumstances requiring immediate action to ensure the safety of our customers or the public.

How to query your personal information

You can request information in writing at the following location:

edevis GmbH
To the Data Protection Officer
Handwerkstr. 55
70565 Stuttgart Germany |

Give us the following information so that we can answer your request precisely:

  • your full name and email address
  • Description of the information you need

To protect our customers, we take all reasonable steps to verify your identity before providing details of any data that may be stored about you. We strive to respond to inquiries within 4 weeks.

Protection of Your Personal Information

We use industry-standard encryption (SSL) techniques to protect your personal information. Our technical possibilities and procedures are - as far as necessary - continuously adapted to the state of the art. You should carefully select your password for creating your profile and keep it secure in order to protect yourself and us against unauthorized access. Make sure you are always logged out or close the browser when you stop working on our portal.

Where is your data stored?

We aim to host as much data and services as possible on our own servers or on dedicated servers located in Germany.


What is a cookie?

A cookie is a small text file that is stored on your computer through your web browser when you visit a website. Cookies are used to store certain information and are also used only to store data. Cookies are not used to start harmful processes (for example, processes) or to infect your computer.

Which cookies do we use?

Cookies are stored when you visit our website. The cookies are from us and are required for certain functions of the website. In particular, the session ID is saved to make it easier for you to browse the page.

Please direct questions about our privacy policy

Last update: 20.06.2018